Terms & Conditions

• 100% of the rental amount is charged at the time of booking.

• A valid photo ID must be presented at check-in or uploaded during the reservation process on our website.

• Reservations are confirmed once full payment and required guest information have been received.

• Check-in is self-service through an electronic lock.

• Check-in begins at 3:00 PM.

• Check-out is before 11:00 AM.

• Late check-out must be approved in advance and is subject to availability.

• A late check-out after 11:00 AM may result in an additional charge equal to half of the nightly rate, or the cost of an additional night if departure is after 3:00 PM, depending on the season and availability.

• Short-term stays: A refundable security deposit of USD 250 in USD or MXN is required upon arrival, together with a signed deposit agreement.

• Long-term stays: A refundable security deposit equivalent to one month’s rent in USD or MXN is required upon arrival, together with a signed deposit agreement.

• The property will be inspected at check-out. If no damage, missing items, excessive cleaning, or policy violations are found, the deposit will be returned in full.

• Any costs related to damages, missing items, replacements, labor, shipping, importation, or additional cleaning may be deducted from the deposit.

• If costs exceed the deposit amount, the guest remains responsible for the difference.

The security deposit may be withheld in part or in full in cases including, but not limited to:

• Damage to the property or its contents

• Missing items

• Smoking inside the property

• Unauthorized pets

• Odors, stains, infestations, or excessive cleaning required due to pets where pets are allowed

• Excessive dirtiness or disorganization requiring additional cleaning

• Exceeding maximum occupancy

• Unauthorized parties or gatherings

• Noise disturbances

• Illegal or unsafe activities

• Contraband or unauthorized commercial use of the property

• Firm: 100% refund if canceled at least 60 days before check-in.

• Strict: No refund if canceled within 60 days of check-in.

• Prime Season: Different cancellation terms may apply during high-demand periods or special events.

• Short-term stays: Electricity consumption of 10 kWh per day is included for bookings of up to 14 days.

• Long-term stays: Electricity consumption is measured at arrival and departure and charged according to official CFE rates.

• Air conditioning must not be left running with windows or doors open, or while the property is unoccupied.

• Misuse of air conditioning or utilities may result in additional charges or loss of deposit.

• Short-term stays: One departure cleaning is included.

• Long-term stays: One cleaning per month is included.

• Additional cleaning services are available upon request for MXN 500 each.

• Initial amenities and starter supplies are provided, including toilet paper, paper towels, and basic cleaning products.

• Guests are responsible for restocking additional supplies during their stay as needed.

• Parking availability depends on the property.

• Some properties offer on-site parking or street parking, while others do not include parking.

• Guests should review the property description for details before booking.

• Riviera Vacation Home works to keep all property features and amenities in good working order.

• Maintenance issues will be addressed as promptly as possible after notification.

• Riviera Vacation Home is not responsible for interruptions caused by third-party services, weather conditions, power outages, water supply interruptions, internet failures, air conditioning failures, or other events beyond reasonable control.

• The property may be located in a developing area where nearby construction or external noise can occur. No refunds or compensation will be provided for inconvenience caused by external conditions such as construction.

• Riviera Vacation Home, its owners, and hosts are not liable for accidents, injuries, theft, loss of personal belongings, or disturbances occurring during the stay.

• The guest listed in the reservation is responsible for themselves and all members of their party, whether registered or not.

• By booking, the guest agrees to release Riviera Vacation Home, property owners, and their representatives from liability related to accidents, natural events, governmental actions, travel delays, or other unforeseen circumstances.

• Riviera Vacation Home does not provide refunds or rescheduling due to hurricane activity.

• Guests are strongly encouraged to purchase travel insurance, especially during hurricane season between August and October.

• Only properties specifically designated as pet-friendly may accommodate pets.

• A non-refundable pet fee of MXN 3,000 applies and will be charged per stay.

• Only cats and dogs are allowed, with a maximum weight of 10 kg.

• Pets must be approved in advance and properly supervised at all times.

• Pets are not allowed to remain unattended in common areas.

• Pets must relieve themselves outside the building and in designated areas only.

• Valid proof of vaccination may be requested.

• Riviera Vacation Home reserves the right to apply additional charges for odors, stains, infestations, damage to upholstery, floors, furniture, or any part of the property caused by pets.

• Any repair or replacement costs exceeding the deposit amount will be charged to the guest.

Any exception to these Terms & Conditions must be approved in writing in advance.