Privacy Policy

Riviera Vacation Home

Last updated: March 30, 2026

At Riviera Vacation Home, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, use our booking platform, contact us, or make a reservation with us.

1. Who is responsible for your personal data

The party responsible for the processing of your personal data is:

Riviera Vacation Home
Address: Playa del Carmen, Quintana Roo, Mexico
Email: info@rivieravacationhome.com

2. What information we collect

We may collect personal information that you provide directly to us or that is collected automatically when you use our website or booking tools.

This may include:

• Full name

• Email address

• Phone number

• Billing or payment-related information

• Reservation details

• Guest information provided during booking

• Identification information when required for check-in or legal compliance

• Messages or inquiries sent through forms, email, or WhatsApp

• Technical information such as IP address, browser type, device data, cookies, and website usage data

3. How we use your information

We may use your personal data to:

• Process and manage reservations

• Confirm bookings and communicate before, during, and after your stay

• Provide guest support

• Verify reservation or guest information

• Process payments through third-party payment providers

• Send service-related communications

• Improve our website, booking engine, and customer experience

• Prevent fraud, misuse, or unauthorized activity

• Comply with legal, tax, regulatory, and safety obligations

4. Cookies and similar technologies

Our website and booking tools may use cookies and similar technologies to improve functionality, remember preferences, measure website performance, and understand how visitors use our site.

Cookies may help us:

• keep the website working properly

• improve navigation and booking performance

• analyze traffic and site usage

• remember certain settings or preferences

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website or booking engine functions.

5. How we share your information

We do not sell your personal data.

We may share your information only when necessary with trusted third parties that help us operate our business, such as:

• booking and property management platforms

• payment processors

• website hosting providers

• analytics and security tools

• customer communication tools

• legal, accounting, or compliance advisors when required

We may also disclose information when required by law, legal process, governmental authority, or to protect our rights, guests, properties, or operations.

6. Payment processing

Payments made through our website or booking platform may be processed by third-party payment providers. Riviera Vacation Home does not store full payment card details on its own servers unless specifically stated otherwise by the payment processor. Payment data is handled according to the provider’s own privacy and security standards.

7. Data retention

We keep personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including reservation management, legal compliance, accounting obligations, dispute resolution, and enforcement of our agreements.

8. Your privacy rights

Under applicable law, you may have the right to access, rectify, cancel, or object to the processing of your personal data.

To exercise these rights, please contact us at:

info@rivieravacationhome.com

Your request should include enough information for us to verify your identity and understand the request. We may ask for additional information where necessary to process it properly.

9. International users

If you access our website or make a reservation from outside Mexico, please note that your information may be processed and stored in Mexico or in other countries where our service providers operate, subject to applicable safeguards.

10. Data security

We take reasonable administrative, technical, and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no online platform or data transmission method can be guaranteed to be completely secure.

11. Third-party websites and services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those external sites.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or legal obligations. The updated version will be posted on this page with the revised effective date.

13. Contact us

If you have questions about this Privacy Policy or how your personal data is handled, please contact us at:

Riviera Vacation Home
Playa del Carmen, Quintana Roo, Mexico
info@rivieravacationhome.com