calendar_check Booking Process
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Yes. Riviera Vacation Home is professionally managed by Lowis, a Superhost on Airbnb with over 10 years of experience hosting guests in Playa del Carmen, in the state of Quintana Roo, Mexico. You can check Lowis’s Airbnb profile to see his reviews, Superhost status, and the properties he manages.
However, when you book directly through rivieravacationhome.com, you’ll get the best available price, personalized service, and access to extras not offered on third-party platforms.
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All payments on rivieravacationhome.com are processed through Stripe, a trusted global payment platform.
You can pay with any major credit or debit card, and you’ll receive a confirmation email immediately after booking.
Our website is protected with SSL encryption to ensure your information stays safe.
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Once your booking is confirmed, you’ll receive an email validating your reservation details, along with different ways to contact us beyond email, such as WhatsApp.
You’ll also receive a rental agreement form that includes confirmation of the security deposit and instructions to share a photo of your passport, as well as one for each of your accompanying guests.
Then, one day before your arrival, we’ll send you the final self check-in instructions so everything is ready for your stay.
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All our properties offer self check-in using a smart lock, or in some cases, there is a building guard at the entrance who can assist with access.
One day before your arrival, you’ll receive an email with detailed check-in instructions, including our WhatsApp contact in case you need assistance at any point.
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Check-in starts at 3:00 PM and check-out is at 11:00 AM.
If you need to arrive earlier or leave later, just let us know—we’ll do our best to accommodate your request based on availability and cleaning schedules.
airport_shuttle Location, Transportation & Safety
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All our properties are located in central Playa del Carmen, close to the beach, 5th Avenue, restaurants, cafés, and grocery stores.
When viewing any listing on our website, you’ll see a map showing the exact location, so you can easily check how close it is to your favorite spots.
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We recommend flying into Cancún International Airport (CUN), which is the main international hub in the region and offers the most frequent flight options.
The drive from Cancún to Playa del Carmen takes about 45 to 50 minutes.
There is also a new airport near Tulum (Tulum International Airport – TQO), which is still growing in connectivity. From there, the drive to Playa del Carmen takes approximately 1 hour and 25 minutes.
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Yes. We offer a private taxi service exclusively for guests arriving at Cancún International Airport (CUN). You can add this service during checkout, or request it after booking by contacting us via WhatsApp. We’ll coordinate everything based on your flight details so your driver is ready when you land.
Please note: We do not currently offer transportation from Tulum Airport (TQO).
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Playa del Carmen is a very walkable city, most beaches, restaurants, grocery stores, and attractions are within walking distance from our rentals.
Here are the main transportation options:
Taxis: Easy to find on the street, via Radio Taxi Playa del Carmen (WhatsApp), or with the InDrive app.
Colectivos: Shared vans offering affordable transportation between nearby towns like Tulum.
ADO Bus: Travel to other cities like Cancún, Mérida or Campeche, or the airport. There are two terminals:
Turística Terminal – On 5th Avenue (great for airport trips)
Alterna Terminal – 20th Avenue and 12th Street
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Yes. Playa del Carmen is one of the most visited destinations in Mexico and generally considered safe for tourists.
As in any city, we recommend taking basic precautions: avoid isolated areas late at night, keep valuables secured, and use trusted transportation.
Our properties are located in central and well-connected neighborhoods, and we’re always available if you need support.
pool About Stays & Amenities
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Yes. We welcome long-term stays of up to 6 months, perfect for escaping the winter, enjoying a slower travel experience, or settling into Playa del Carmen for a season.
Many of our rentals offer weekly and monthly discounts, and include everything you need for a comfortable extended stay.
If you’re planning to stay longer than 6 months, feel free to contact us, we’ll be happy to explore a custom solution with you.
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Yes, some of our studios welcome small dogs up to 10 kg (22 lb).
A food and water bowl is available upon request (subject to availability), and dog poop bags can be added for a small fee.
Pets must be kept on a leash in all shared condo areas, and a pet fee of $3000 MXN applies.
You can view our pet-friendly rentals here and book directly through our website.
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Our properties are designed exclusively for adult guests looking to relax, work remotely, or enjoy Playa del Carmen at their own pace.
We don’t accommodate children, so you can expect a quiet, laid-back atmosphere—perfect for couples, solo travelers, and long stays.
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All of our studios come fully equipped with:
High-speed Wi-Fi
Air conditioning
Smart TV
Fully stocked kitchen
Bathroom essentials
Workspace area
Access to a shared rooftop pool
Bed linens and towels
If you’d like an extra set of sheets or towels, just let us know, we can provide them for an additional fee.
Some studios also feature a private balcony.
You can choose the stay that fits your story by exploring our homepage.
We’re also happy to help with special requests whether you’re celebrating something, planning a surprise, or want to book a tour or diving experience.
You’ll receive personal attention from your hosts, Lowis or Vero, from the moment you book.
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Some of our rentals include on-property parking (first come, first served) or street parking, depending on the building.
You’ll find this info on each property page under “Amenities.”
If you’re arriving by car, feel free to message us—we’ll confirm parking availability or recommend a nearby paid lot.
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To ensure a peaceful and respectful environment for everyone, we ask guests to follow these rules:
No smoking inside the property
No parties or loud gatherings
No children allowed
Pets only in designated pet-friendly units
No illicit substances or illegal activities
Respect quiet hours Keep all shared areas clean and quiet
We maintain a zero-tolerance policy for behavior that compromises the safety or well-being of others.
You can view our full property rules here, also included in your confirmation email and inside the property.
beach_access Local Experience
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Spanish is the official language in Mexico, including Playa del Carmen.
However, because the area is very popular with international travelers, English is widely spoken in restaurants, tour agencies, and many businesses.
At Riviera Vacation Home, your hosts Lowis and Vero speak fluent English and will personally assist you.
You’ll be just fine speaking English, but locals always appreciate a friendly “hola” or “gracias.”
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Playa del Carmen offers the best of both worlds, relaxed beach days and exciting adventures. From beach clubs and 5th Avenue shopping to diving, cenotes, nightlife, and cultural landmarks, there’s always something to explore.
You can visit our Explore Playa del Carmen section to discover beaches, restaurants, cenotes, and local tips.
To book tours like diving, Chichén Itzá or buggy rides, check our Book a Tour or Service page.
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Unlike agencies based abroad managing listings from a distance, we live in Playa del Carmen and personally manage each property.
At Riviera Vacation Home, you’re hosted by Lowis and Vero, and you can always reach out to us for local tips, to plan something special, or to book trusted tours directly through our site.
Our properties are located in walkable, well-connected neighborhoods, so you’ll always be close to the best of Playa.
Booking with us means you’re staying with people, not just an app.
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Playa del Carmen is in the Eastern Standard Time Zone (EST/UTC-5), and does not observe daylight saving time.
This means it’s often the same time as cities like New York, Miami, or Toronto during winter, but one hour behind during summer months.
We’ll include the local time in your check-in email so you can plan your arrival easily.